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Online Strategy | Understanding Different Applications for Personalization

Jon Hemming - Sunday, January 29, 2012
There is so much information on this topic.  A great article by Bryan Yeager demystifies much on this topic.

“Personalization” continues to be a prominent topic in a number of different circles: marketing, publishing, eCommerce, social networking, and search. It’s no wonder why: personalization helps boost response rates and profitability in cross-media campaigns, helps marketers drive conversion on their Websites & landing pages, and much more.

Wikipedia provides a very broad definition of personalization, which I do like: “using technology to accommodate the differences between individuals.” Specific to the groups that I am referring to, I believe that personalization can be more precisely defined as leveraging data to deliver relevant content to specific individuals.

That’s still pretty broad; what kind of data? what kind of content? what channels are being used? With this many constituencies looking to use personalization in their own ways to meet specific goals, those answers can range extensively. Furthermore, when these groups end up talking to each other about personalization, it can cause confusion and miscommunication. To clear the air, so-to-speak, I wanted to shed some light on the different ways personalization is being employed by these different groups.

Cross-media Direct Marketing: You’re likely familiar with the personalization model for cross-media campaigns: a digitally-printed direct mail piece (or e-mail) with variable text and graphic elements and a personalized URL, which links to a personalized microsite with variable text and graphic elements, often highlighting the recipient’s name in some way. Personal and demographic data is primarily used to drive the personalization in these applications. Depending on the client/campaign, additional data may be used for more granular, relevant content.
Digital Marketing: Personalization is popular with digital marketers. E-mail is a popular spot for personalization: according to a 2011 study by marketing technology provider Alterian, 72% of marketing professionals surveyed reported using personalization for their e-mail campaigns. E-mail marketing complexity ranges from mass blasts to segmentation to real-time individualization, typically using customer data and purchase history data to make recommendations. Another prominent personalization tactic for marketers is retargeting, which involves serving ads to a specific user after they have left a Website in efforts to raise brand awareness, recapture their attention, and drive people back to their Website.

eCommerce: Business-to-consumer eCommerce was and still is a center of innovation in Web personalization, driven by Amazon.com and other eTailers looking to provide a custom-tailored experience for each individual user in hopes of getting them to buy more. For these sites, personalization often comes in the form of a recommendation engine, which tracks your browsing habits, shopping cart, wish list, reviews, purchase history, and other facets to deliver personalized recommendations on what the system thinks you would like. It should be noted that digital marketing goes hand-in-hand with eCommerce; real-time individualized e-mail marketing is common for eCommerce companies, and retargeting helps bring back shoppers that left the conversion funnel.

Publishing: For print publishing, personalization often means mass customization, specifically in the print-on-demand model for books, where eCommerce orders trigger specific books to be printed, often in one-off fashion. Services like MagCloud and Time Inc’s Mine Magazine endeavor represent personalization efforts for magazines. On the Web and in digital media, personalization is geared more toward delivering relevant content based on an individual’s specific interests or preferences. Sometimes meeting this objective requires readers to input specific information about their tastes; other times, information like a Twitter, Facebook, or Google Reader account may be analyzed to assess your interests and deliver content based on who you’re friends with, who you follow, or what news you already read. A great example of this method is exhibited through Zite, a “personalized digital magazine” mobile app.

Social Networking: Social networks are rife with different types of individuals’ data, making them ideal for personalization. Social networks typically employ personalization to deliver relevant content feeds from a user’s friends or connections on a network, as well as to deliver highly-targeted display advertising. For content delivery, networks may use algorithms to interpret connections, interactions, and profile information among users and deliver content based on what it believes is most relevant to each user. For advertising, networks typically act a facilitator between advertisers and users, presenting key profile characteristics of users that advertisers can choose to target. Facebook generated over $3.5 billion in revenue through this type of advertising.

Search: Search engines have always utilized algorithms to determine the display results of a user’s query, but these algorithms have recently started to take user information, such as profile or location data, into consideration before displaying results. Just recently, Google stepped up its game in this area, launching “Search, plus Your World“, which integrates a user’s Google+ data into everyday search queries. Advertising is a critical component to search, and generated over $35 billion in revenue worldwide for Google in 2011. Up until now, most search ads have been delivered based on the content of users’ search queries, but location information and even personal information are starting to be used to deliver more targeted search ads to users.

At its core, all that is needed to enable personalization is data, content, and a mechanism to have one drive the other. As has been covered, applying personalization for different use cases has a substantial impact on the type of data being used, the content that is being tied to that data, and the types of delivery mechanisms that enable that personalization. Understanding these differences and requirements for each application can help different stakeholders communicate more effectively when pursuing personalization, as well as open the door to new opportunities

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Start 2012 with a Business Health Check

Jon Hemming - Tuesday, December 20, 2011
Every business owner wants to build a better business; whether it's sustaining the existing business or expanding on a new opportunity, it’s critical to understand the limitations and areas that need attention.

Completing a business health check is a great way for the business owner to analyse how the businesses is currently performing.

Business health checks are a quick, question-and-answer review process that produces a comprehensive diagnostic report that will enable you to identify areas that offer the best opportunity for profit growth.

In most small businesses, the manager/business owner has great skills in their chosen field, however, often lacks the management skills essential to continually manage the business in today's competitive and fast changing business environment. Are you an expert in business strategy, financial forecasting, marketing and developing effective business systems and processes? Without those key management skills, your enterprise may be vulnerable in critical areas that can bring your business to a grinding halt.

Undergoing a business health check is a powerful means of assessing your business position. Ideally, an external consultant carries this out as this allows for objective analysis and unbiased reporting.

As a business owner, it's challenging to step back and see the full picture when you're immersed in the daily operations/challenges.

There are many dynamics in managing a business successfully and to neglect any one of them in the long-term can be costly. Make a more informed decision and take the business where you want it to go with a business health check. Moreover, business health checks provide a great opportunity to get back in touch with what the business is excellent at and refocus the customer service activities. How in touch are you with your customers and the performance of your business operations?

Whether it's improving customer satisfaction, increasing sales or looking at operational cost savings, regular business health checks can quickly help you and your business. Call +612 9011 5220 and get your business health in check today.

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Business Planning for Success - Make 2012 Your Most Successful Year Yet

Jon Hemming - Tuesday, December 20, 2011
The New Year provides a great opportunity to review your business situation. Once the Christmas festivities are out of the way, it’s time to make your business New Year resolutions a reality.

Many business owners know the improvements they would like to make in their business but many get stuck with the practicalities of devising the projects necessary to turn the business around with the available finances and resources.

The idea of working to a budget is foreign to most SME owners - that’s something that big companies do. Without putting your business plan into figures it is very difficult to make an informed decision about how to improve your business in the coming year and into the future. Are you in running your business without a budget and making critical decision?

Business owners who take the approach that budgeting isn’t for them, often operate reactively and drive the business for the short term, plugging away week by week working out what they need to do with their revenue as it comes in to meet immediate obligations.

By developing a budget for your business, you are taking a proactive approach in your business and most importantly collecting the critical information to make a better decision. Whether it relates to operational challenges, the cost of production or upcoming development expenses, budgeting can be both a “sobering” and empowering experience.

Instead of simply allocating the money that comes through the door, you start with planning for the year ahead and understanding just how much it will cost to run the business and most importantly, what it will take to achieve your goals. Once the costs are understood, it’s very easy to see what sales are necessary to return the net profit target.

There are other benefits of undertaking a business planning and budgeting process: firstly, the business owner gets up to date with the cost of running the business today, while looking forward at revenue projections and the available resources, helps assess the business potential for the year ahead.

Some business owners think that just by increasing sales, the business will become more profitable. In a competitive marketplace, it’s not enough to just want to increase sales. Having control over the profitability of your core business is critical to remain profitable and resourceful, especially during the business development cycle. We all know that business improvement requires spending money and allocating resources in different ways from simply maintaining the business. You can’t get the same result doing what you’ve always done – right? And therefore funds need to be allocated prudently.

Operating your business from a plan puts you back in the driver’s seat. Analysing the numbers that matter ensures you can compare your actual figures to the budgeted figures and get insight into how the business is performing. This needs to be done month by month, and while it requires some discipline, the payback is worth it. It will allow you to manage your spending so that you don’t overspend or eliminate your hard earned profit. You will also be able to see where sales have met projections and if they will cover expenses. Where there are variances, ask yourself why the numbers are different. Identifying key areas for profit improvement while monitoring sales is a critical mix in managing a successful company.

Working your business plan to a budget means having some control of your finances in advance. Setting the standard for your spending against expected revenue and having a tool to compare the expected figures against the actual set each month will give you a way of monitoring and changing plans so as to stay on top of your business. At the very least, it will give you an indication of whether your business is profitable or just busy. How much of your time are you spending putting out fires and working reactively?

Analyse the numbers that matter and make 2012 your most successful year yet by implementing your business plan to a budget.

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Marketing Solutions That Deliver

Jon Hemming - Tuesday, December 20, 2011

In challenging economic times, more and more pressure is put on making your marketing and advertising dollar go further. Still so many businesses continue to take pot-shots with their advertising only the detriment of the bottom line, and the long-term stability of their businesses.

Why not create a sales and marketing campaign that really boost sales instead of just lining the ad agencies pockets?

That all sounds great, however, do you know which advertising strategies best work for your business? Or are you simply guessing and taking pot-shots with your advertising?

To avoid this, it’s really important to know which sales and marketing strategies work today in this consumer environment. Many companies are now out of touch with the changing consumer behaviour and with the squeeze on tighter spending, are missing out on all-important revenue.

So what is the solution? One of the best ways to get back in the driver’s seat with your sales and marketing is to find out what your customers need today. Gone are the days relying on customer loyalty and hoping that the fax machine will simply turnover with orders.

Too much effort I hear you say? Well what’s the alternative? Do nothing and let the competition take you over? OR take action and save yourself a lot of time and money trying to work out what will be successful in your advertising today.

So with this in mind, businesses who have been spending more time understanding their customers are winning in these difficult economic times. Why not try conducting your own market research with your customers via immediate response advertising?

That’s right; remember the old adage “what gets measured gets managed”? Well this has never been truer because, if you can measure the results of your advertising, you can assess just where advertising is really boosting your sales, dollar for dollar.

Immediate response advertising through the following channels will help you ascertain how effectively your marketing dollar is being spent:

• customer enquiries
• split runs in newspapers
• sales monitoring
• monitoring retail store traffic
• surveys

Utilise these low-cost ways to get back in touch with your important clients and really understand what’s important to them today.

This first important step will get you business on its way to remaining competitive, whereby you can maintain your customer contact and also give them more what they want without the guess work. This could lead to making small changes in your service and or product to meet their needs accordingly or find a brand-new market opportunity.

Take the lead today and if this sounds a little complicated, don’t worry. Your Unity Management consultant can help you design a marketing plan and set up an integrated sales program that will measure the results, and assist in data analysis. They can also show you ways to actually improve the conversion rate from initial enquiry to your ads, through to a sale, so as to further increase the return on your advertising investment. Start today and get the edge.


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