In addition, an effective business management system serves to create the basis for continual improvement leading to increased customer satisfaction and ultimately to the success of the organisation.
The ISO 9000 Family of Standards includes:
- ISO 9000 which serves to identify and define the fundamentals and vocabulary for a Business Management System (QMS);
- ISO 9001 which specifies the requirements for a QMS where the capability to provide a product and or service that meets customer and regulatory mandates needs to be demonstrated;
- ISO 9004 which provides valuable guidance on the application of ISO 9001 that directly contributes to enhanced customer satisfaction.
- ISO 9001:2008 - world's leading Management System Standard
Globally adopted in virtually all industries - from manufacturers and service companies, to companies both large and small, multi-site multi-national organizations and single location businesses, ISO 9001 has become the most widely recognized Management System Standard.
The principles upon which ISO 9001:2008 is based include:
• Customer Focus
• Leadership
• Involvement of People
• Process Approach
• System Approach to Management
• Continual Improvement
• Factual Approach to Decision Making and
• Mutually Beneficial Supplier Relationship.
